Refund and Returns Policy

Effective Date: March 8, 2025

At CalmXTop, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your items, we have outlined our Refund and Returns Policy below. This policy applies to all purchases made directly from the CalmXTop website. Please take a moment to review the terms to understand how we process returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Return Window: Returns must be initiated within 30 days from the date of purchase.
• Condition of Items: The items must be unused, unworn, and in the same condition as when you received them. Products should be returned in their original packaging with all tags intact.
• Non-Returnable Items: Items that are final sale, customized, or personalized are not eligible for return or refund.

2. How to Initiate a Return

To start a return:

• Contact Us: Please contact our customer service team at info@calmxtop.com or call (269) 684-2437 to initiate the return process.
• Provide Details: You will need to provide your order number, the reason for the return, and if applicable, any photos of the item’s condition.
• Return Authorization: Once your return is approved, we will send you a return authorization with instructions on how to send the item back. Returns without prior approval will not be accepted.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If everything is in order:

• Refund Method: Refunds will be processed to the original payment method used at the time of purchase.
• Processing Time: Refunds typically take 5-10 business days to be processed once the return has been approved. Please note that the refund may take longer depending on your payment provider.
• Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

4. Exchanges

If you wish to exchange an item for a different size, color, or model:

• Exchange Process: To initiate an exchange, please contact us at info@calmxtop.com. We will assist you in the exchange process and ensure the replacement product is sent as soon as possible.
• Exchange Availability: Exchanges are subject to product availability. If the desired product is out of stock, we will either offer a refund or suggest an alternative item.
• Shipping Costs: Customers are responsible for the return shipping costs associated with exchanges. However, if the exchange is due to a mistake on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.

5. Damaged or Defective Items

If you receive a damaged or defective product, we are happy to help:

• Notify Us Promptly: Please contact our customer service team within 7 days of receiving the product if it is damaged or defective. Include photos of the issue, your order number, and a description of the problem.
• Replacement or Refund: If your item is defective or damaged, we will offer a replacement or issue a full refund. We will also cover return shipping costs for defective items.

6. Return Shipping Costs

• Customer Responsibility: Unless the return is due to a defect or mistake on our part, customers are responsible for the cost of return shipping.
• Recommended Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

7. Non-Returnable Items

Certain items are non-returnable and non-refundable:

• Customized or personalized items.
• Sale or clearance items.
• Used or damaged products due to customer misuse.
• Items without the original packaging or tags.

If you are unsure about the return eligibility of an item, please reach out to our customer service team before making the purchase.

8. International Returns

We accept returns from international customers; however, shipping fees for returns are the responsibility of the customer. Additionally, international returns may take longer to process, and customs fees or import duties may apply. Please check with your local customs office to understand any potential charges.

9. Changes to This Policy

CalmXTop reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the revised version will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our return and refund practices.

10. Contact Information

If you have any questions, concerns, or need assistance with a return, please contact us at:

• Email: info@calmxtop.com
• Phone: (269) 684-2437
• Address: 1307 Wayne St, Niles, Michigan (MI), 49120