Sales Policy

Sales Policy

Effective Date: March 8, 2025

At CalmXTop, we are dedicated to providing our customers with high-quality products and excellent service. Our Sales Policy outlines our procedures for placing orders, pricing, and delivery, ensuring a smooth and satisfactory shopping experience for all customers. By purchasing products from our website, https://calmxtop.com/, you agree to the terms outlined in this policy. Please take a moment to read it carefully to understand how we handle orders and transactions.

1. Placing an Order

  • Order Process: When you make a purchase on our website, you will be required to provide accurate information, including your name, billing address, shipping address, email address, and payment information. By completing the order process, you authorize us to charge the total price of the products, including applicable taxes and shipping fees.

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as a notification that we have received your order and are processing it. However, it does not constitute acceptance of your order. Acceptance occurs when we successfully process the payment and ship the products.

  • Order Modifications: Once an order is placed, it is processed quickly to ensure timely delivery. Modifying or canceling an order may not be possible once the order has entered the processing stage. If you need to make a change or cancel your order, please contact our customer service team as soon as possible.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD (United States Dollars). Prices do not include taxes, shipping fees, or any other additional charges unless otherwise specified. We reserve the right to update prices at any time, and such changes will be reflected at checkout.

  • Payment Methods: We accept various payment methods, including:

    • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
    • PayPal: Secure online payments through PayPal.
    • Other Payment Methods: Depending on your location, additional payment options may be available at checkout.

  • Sales Tax: Sales tax will be calculated based on your shipping address. The applicable tax will be displayed during checkout before payment is processed.

  • Payment Authorization: By placing an order, you authorize CalmXTop to charge the total order amount to your selected payment method. We take every precaution to ensure that your payment is processed securely through third-party payment processors.

3. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited services, to deliver your products as efficiently as possible. Shipping fees will be calculated at checkout based on the weight of your order, destination, and selected shipping method.

  • Order Processing Time: Orders are typically processed within 1-2 business days of receiving payment. Orders placed during holidays or busy sales periods may take longer to process.

  • Estimated Delivery Time: Delivery times vary based on the shipping method and your location. Domestic shipments typically take 3-7 business days for delivery. International orders may take 7-14 business days, depending on your country’s customs regulations and shipping carrier.

  • Shipping Costs: Shipping fees are calculated based on the size, weight, and destination of your order. CalmXTop may offer promotions such as free shipping for qualifying orders. These promotions will be clearly stated at checkout.

4. Returns, Exchanges, and Refunds

  • Return and Exchange Policy: Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and refunds. Items must be returned in unused, unworn, and original condition to be eligible for a refund or exchange.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by providing a replacement or refund.

  • Refund Process: Refunds will be issued to the original payment method used during purchase. Shipping fees are non-refundable unless the return is due to our error.

5. Cancellations

  • Cancellation Requests: Once an order has been placed, we process it as quickly as possible to ensure fast delivery. If you wish to cancel your order, please contact us immediately. Once an order has been shipped, it cannot be canceled, but you may initiate a return once you receive the item.

6. Account Security

  • User Account: When creating an account on our website, you are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

  • Security Measures: CalmXTop takes the security of your personal information seriously. All transactions on our website are secured with SSL encryption. We do not store sensitive payment information, as transactions are processed by trusted third-party payment processors.

7. Intellectual Property

All content available on our website, including but not limited to text, images, logos, and product designs, is the property of CalmXTop or its affiliates and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any content from our website without prior written consent from CalmXTop.

8. Limitation of Liability

To the fullest extent permitted by law, CalmXTop will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products. Our total liability is limited to the total amount paid for the products in question.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Michigan, USA, without regard to its conflict of law principles. By using our website, you consent to the exclusive jurisdiction of the courts located in Michigan for the resolution of any disputes.

10. Changes to the Sales Policy

CalmXTop reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about our sales terms.

11. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us: